A friend in need

"A friend is the one who comes in when the whole world has gone out."

~Grace Pulpit

My friends boss rang me today to see Friend wasn't in work today. She once again hasn't replied to my texts so I cancelled my fitness class and called in to see her.

Its really tough. I know at a high level what the problem is (friends have tipped me off), but she's so close to tears the whole time she seems unable to tell me. To make things worse, the kids are always there as well.

I couldn't even give her a hug in case that set her off.

I just want to help and don't know how!